Shipping policy
Thank you for visiting and shopping at https://superalienmovie.com. Following are the terms and conditions that constitute our Shipping Policy.
Order cut-off time : 10 P.M.
Orders are generally shipped within 2-3 days. (Monday – Friday)
The quality delivery time is 5-7 days. (Monday – Friday)
Shipping Cost: Shipping cost will be calculated during the checkout.
Highest rate is applied once, to the whole order.
While we suits use reasonable efforts to satisfy the shipping and delivery dates provided above, we shall not be liable for any delays in shipments.
Order changes
Once your order has been confirmed, it can't be modified or cancelled. If you'd wish to return a product, you've to start out the returns procedure once you've received the item.
Item not received
If you've successfully placed an order and haven't received it yet while the tracking status shows it's delivered. You’d wish to contact the carrier to hunt out your Bags as once the item is bagged we don't have control over it (once it’s by the carrier), but if the problems still persists kindly write us at superalienmovie.com and we'll try our greatest to help and resolve the issue at our earliest.
Sometimes tracking information won't be available. This could be due to technical issues because of which the tracking information isn't updated on the app. In such cases, if you're still unable to locate your item, contact us at Leo@superalienmovie.com and we'll assist you to resolve the issues at our earliest.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Damages
Superalienmovie.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Exchanges/Returns
Due to the high cost of international shipping, we are not able to offer exchanges or returns on international orders. Please pay close attention to the sizing charts provided on each product listing to ensure that you order the correct size. If an item arrives damaged or is incorrect, then we will be happy to send you a replacement upon verification.
International Shipping
When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination.
Such charges are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility as we are only charging the transportation fee for your order.
The Super Alien Company does not have any responsibility on these additional charges that may apply.
By placing an international order (shipping outside of the United States), the buyer is responsible for abiding by their country’s laws, regulations, and restrictions. If a product is seized and destroyed by the customs, or returned to the United States, we will not be responsible for the losses, product, or shipping refunds. It is the buyer's responsibility to cover the shipping costs when the buyer wishes to have a second delivery attempt after the product is returned to the Super Alien Company.